Follow up to the transmission link plan and supervise the quality of installation. • Support OPERATOR planning team in verifying and approving TSSR, LOS, coordinates …. etc. • Coordinate with BSS installation team for efficient Implementation process. • Verify LOS survey with the Vendor team for the problematic sites and critical links and provide sophisticated solution. • Follow up Sites re-homing and links upgrades for the planned sites, BSC and RNC reutilization and optimum balance. • Follow up transmission issue and facilitating requirement of 3rd party for Lease Lines integration and transmission utilization trails. • Perform Fiber links/Nodes Acceptance.
Transmission line engineers typically begin a project by meeting with peers and clients to determine specific system needs and requirements, such as power usage specifications. These professionals then begin researching potential materials, equipment and designs to fit system requirements. Next, transmission line engineers use computer-aided design software (CAD) to create mathematical models and system designs. Lastly, they test these designs to check electrical clearances, perform sag-tension analysis and evaluate other parameters. Field engineers can work in a variety of jobs. They are specialists employed at companies that offer services to clients, and they usually work in the field, which is to say on locations owned by the client and not the company at which they are employed. The locations can range from various production facilities and plants to oil fields. Field engineers' job title is not defined by a particular set of skills, but by the fact that they do not work at their company office. In the field, they can act as service representatives, oversee operations, install equipment and maintain and repair the existing one, or supervise all engineering operations at any given location.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases