1. Read work order as well as all notes and instructions (customer notes, digital paperwork, etc.) 2. Check document and margins. 3. Check document colors (process or spot). Fix any unused or extra colors in document. 4. Check and extend bleed allowances as necessary. 5. Verify that fonts are working properly/troubleshoot when necessary. 6. Verify that graphics and images process correctly/troubleshoot when necessary. 7. Make necessary adjustments in order for the document to refine/RIP correctly. 8. Save pages as PDF or Encapsulated PostScript for the intended workflow. 9. Process files through Prinergy or Rampage. Adjust trap as needed. 10. Perform basic troubleshooting of files that error throughout the workflow. 11. Work directly with CSR, Preflight, Job Planner etc. to resolve issues/problems. 12. Follow all required safety procedures such as: PPE's, Ergonomics, Chemical Hazards, etc. 13. Check accuracy of covalent sheet daily. 14. Attend Prepress meetings. 15. Maintain digital paperwork. 16. Identify when pre/post proof alterations estimate forms are necessary. 17. Review web/sheet stripping report and prepress schedule daily for job priority. 18. Utilize error log books for all equipment.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases