A well-established investment group requires a Finance Controller/Manager for its hospitality division. The successful candidate will be responsible for managing daily operations of the accounts, preparation and management of the hotel's financial budgets, implementing and overseeing the financial aspects of the hotel, financial analysis, reporting, budgeting, forecasting, audit and control, asset and liability reconciliation, working capital and cash control. The ideal candidate should hold a Degree in Finance/Accounting and has extensive experience working with star hotels in the Gulf region. Qualified Chartered Accountant will be highly preferred.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases