A well-established retail company requires a Finance professional with expertise in financial & budgeting strategy and delivering financial reports. Successful candidate will be responsible for the group finance management, proper allocation of funds, utilization of financial flows, provide guidance and input on budget management, cost benefit analysis, forecasting needs, financial reporting, overall financial and budgeting strategy. Should be a graduate of Finance or relevant discipline; with excellent strategy, planning and management skills. Chartered Accountant/ACCA/MBA Finance holder would be highly preferred.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases