A professional accountant (CA, CPA or equivalent) is required with over 15 years of experience in the manufacturing, trading and distribution of fast moving consumer good (FMCG). The person should have sound knowledge of international accounting standards, preparation and finalisation of books of accounts, preparation of cash flow statements (actual and forecasts), profit and loss account, inventory management, receivable and payables management, preparation of budgets, management information reporting and analysis of actual performance against the budget / targets and more specifically an excellent understanding of management accounting. Prior experience in working in multi cultural environment and some overseas experience will be helpful. A good understanding of the commercial aspects of consumer good manufacturing and distribution industry prior experience North African Markets is preferable. Placement Base Location: Initially in Dubai and later in Algeria/morocco/ Egypt.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases