Strong Experience in Fircosoft Experience in Firco Trust, Fircocontunity, Tuning Strong experience in AML , Sanctions , KYC , CDD Experience in Transaction Monitoring , Investigation of suspicious activity, SAR, CTR, Sanction Screening Good to have experience in FCC, FACTA and Payment
ATRIBS/METSCON, is a successful company based out of Dubai with history of more than 12 years. We have about 400+ consultants servicing the various industries in Middle East, USA & UK & INDIA. Our management team consists of ex-Banking, Technology specialists, Process & Quality Consulting Experts, Management Consultants and our key focus has been on customer satisfaction and consultancy. Our strategic approach has been helpful in being effective to offer a wide range of services to our active clients.
From a technology perspective, we are certified Oracle Gold Partners with successful track record in implementing/upgrading/consolidating on Oracle ERP and Oracle Fusion. In addition, we are also IBM Business Partners in providing an archival and software solutions. Our offshore team in Chennai supports us in software development on a wide range of technologies based on mobile, oracle, java, dot net, groovy on grails, etc..
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases