We are looking for FFM staff with below mentioned requirements:
Supports in carrying out routine provision/maintenance & fault rectification tasks in respect of the assigned Core and Access Network elements. Carries out the day-to-day activities of circuit provision, cessations, re-routing. Perform installation of fiber optic equipment and patch panels. Aware of transmission technology & equipment’s including Cisco routers, switches, SDH,DWDM, firewall,…ect Attends planned/hazardous & outages related to transmission equipment’s & Fiber networks. Attends and clears faults reported by NOC’s related to Data Center and transmission devices using analyzer, light source & Power meter. ODTR testing for locating FO Cable faults and during cable outages. To keep knowledge and skills updated in respect of the new equipment technology introduced to networks.
ad Technologies LLC is one of the top leading regional companies known for services, trust and innovative solutions in Telecom, IT Networks and Security Solutions and functions actively as the leader on the market of telecommunication enterprises since 2012.
We pride ourselves in offering the following services / solutions to our clients and customers:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases