-Responsible for technical work involved in Customization and Enhancements of Oracle E-Business suite applications (Financial, Procurement and HR Modules).
-Involving in Full life cycle of developing Reports, Concurrent programs, Forms, OA Framework Pages, Interface and Integrations.
-Providing Day-to-day Production support at the client place.
-Documentation of AIM methodology documents.
-Good Technical skill in Oracle Database 11g, Oracle Forms, Oracle Reports (BI Publisher),
-SQL, PLSQL, Workflow, OA Framework and JDeveloper 10g
-Requirement understanding and analysis
-Analysis, Design and Development of Oracle E-Business Suite Application Customizations and Enhancements in the Financial, Purchasing and HR Modules using Oracle tools Oracle Forms, Reports, J Developer, PLSQL and Workflow.
-Creation of Custom Concurrent programs, BI Publisher Reports (XML reports), Interface programs, Integration with other applications and AOL objects.
- Enhancing OAF Pages to extend EO, VO, AM and CO using J Developer.
-Developing Custom Payable payment process like Check prints, Bank Transfer Letters and Online payment processing (B2B Integration).
-Creation of Form and OAF Page personalization by adding Validation and Restrictions to meet the business requirements.
-Documentation of AIM Methodology Technical Documents.
-Providing Day to day PRODUCTION support at the clients.
-Interact with Oracle support to handle Service requests by providing diagnostic reports and executing oracle suggested action plans
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases