Our client, a recognizable Oil Gas company is now recruiting for a General/ OperationsManager- Saudi National to be based out of Jeddah. To be considered for the role, you must possess the following: Hold a Saudi passport Understanding of either industries, Aviation fuel, O&G, Industrial background (ie.chemicals), Mining etc Good understanding of the rules and regulations of Saudi Arabia Possess previous work experience with an International company in Saudi Arabia or the GCC region Familiar with safety standards & regulations in either of the above mentioned industries Able to demonstrate a good commercial & financial acumen in managing a multimilliondollaroperation Ability to demonstrate good leadership skills Posses excellent written and oral communication **Please note, only candidates who possess the minimum qualifications above will be considered**
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases