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General Manager – Shopping Mall

Company Name Confidential

Keywords / Skills : OPEX budgets, CAPEX, Marketing , Sales, Facility Manager, Store Manager, Store incharge

3 - 4 years
Posted: 2019-02-03

Retail Chains
Retail Store Manager
Bachelor's Degree
Posted On
3rd Feb 2019
Job Description
Job Description

• Develop a structured business plan for the mall covering all key components of mall operations;

• Establishes strategic goals by gathering pertinent business, ensure smooth running of the mall, handles all Operational / Marketing / Leasing / Sales/ HR issues;

• Manage Mall/Tenant outlets with a team of Operations Manager, Project/Marketing/Event Manager, Leasing Manager, Facility Manager, Security & Housekeeping Manager, Accounts & Admin Manager and a group of Consultants/contractors;

• Achieves financial objectives by preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions;

• Prepare and oversee the execution of the CAPEX & OPEX budgets;

• Overseeing & monitoring all departments such as Finance Division, Security, Housekeeping, Customer Service & HR Divisions.


• Maximize leasing revenue to the owner and ensure Leasing, casual mall leasing and marketing budgets are achieved to fulfil financial parameters set by management;

• Arrange appropriate response to enquiries and coordinate with operations, compliance, security and any other department to ensure leased units are in compliance with mall guidelines;

• Develop sales and leasing plans to identify new clients and negotiate with prospective HNI tenants to maximize income in line with the business plan;


• Monitor mall’s Marketing & Communications strategy plan and work with Leasing Division Marketing, Facilities Management to develop marketing and annual event plans/calendar;

• Develop and upkeep the corporate mall identity - ensure adherences to corporate brand guidelines.

Job Specification:

Successful candidate must hold a relevant university degree with a minimum of 15 years of retail mall management experience. You must have managed a large retail asset with a mix of tenants (F&B, fashion and Leisure & entertainment).


• Strong negotiations and sales skills.

• Leadership and decision making qualities are essential.

• Strong business acumen and good technical knowledge of Commercial Facilities.

• Good understanding of mall management.

• Strong mall specific financial acumen.

• Good understanding of mall operations and associated policies and procedures.

• Good understanding of mall marketing, advertisement and promotion.

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