1. Should have knowledge of receiving supermarket items like dairy, frozen, fresh food, baby items, grocery food and non food, etc. 2. Job responsibilities include receiving items based on the PO, checking item quality, quantity, country of origin, barcode, etc. 3. Should have basic knowledge in computers 4. Should have valid baladiya card 6. Should have work permit in Kuwait under article 18
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases