Our client, a mid- company that is expanding is looking to recruit a Group Head – Human Resources Reporting To Chairman/ Vice Chairman Job Purpose Develop and implement HR strategy to drive the selection, development, motivation, compensation and retention of Group employees keeping in line with best practices Principal Accountabilities Strategic •Develop and implement a robust HR function, policy and processes across all group companies •Develop HR related budgets for the Group - manpower, training, and compensation for management approval •Monitor and take corrective measures on all HR processes - recruitment, training, performance management, etc. as per SLAs •Develop and institutionalize a performance management system and ensure that department managers appraise and reward their staff as per the system •Ensure competitive and performance related compensation to attract and retain talent Process/Operational •Develop and implement an HR Policy & Procedures Manual •Prepare short and long-term manpower plans and develop competencies model •Ensure a conducive and healthy working environment across all Group companies and various sites, through occasional visits to sites •Monitor compensation trends in the industry, and recommend changes to management •Enforce a 'pay for performance' culture. Review and propose incentive plans. •Create a training calendar for the year in line with business requirements •Initiate career development & succession planning initiatives. •Commission employee satisfaction study on an annual basis to gauge employee motivation, feedback on various parameters and success of policy implementations across all three group companies People •Ensure attraction, retention and skill development of HR team to create a high performing talent pool •Involved in recruitment process of senior management •Manage HR department staff and all labour union issues Minimum Requirements Specific Knowledge •10-15 years’ experience in various HR areas such as recruitment, training, career development, vendor liaison, contract management, logistics •At least 5 years experience in Human Resource Management at senior levels, preferably in a group business •Effective interpersonal and verbal and written communication skills •Knowledge of UAE Employment and labor laws
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases