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Guest Relations Executive

Keywords / Skills : "Guest Relations Executive", "Receptionist", "Front Desk", Reception, Front office executive, Front desk executive

4 - 7 years
Posted: 2019-02-21

Nationality
Comoros, Western Sahara, Syrian Arab Republic, Som...
Industry
Real Estate
Function
Admin/Secretarial
Role
Secretarial
Education
Bachelor's Degree
Stream:
Any
Posted On
21st Feb 2019
Job Description
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Monitoring logbook; issuing visitor badges.

Maintains telecommunication system by following instructions for call operation.

Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed.

Scheduling appointments whenever required.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

About Company

As one of Dubai’s leading Chinese Real Estate Brokerage, our success is built on keeping clients at the heart of everything we do. We instill passion and empathy into our brokers so that they understand the importance of moving or investing from a client’s perspective. We know that property decisions are difficult at the best of times and we are confident in our expertise to help you make the right decisions. Our peers must think so too as our many awards and accomplishments prove. Fidu Properties is made up of enthusiastic, dynamic and dedicated professionals who are ready to provide wholehearted service to you. We are here to fulfill your dream and your satisfaction is what keep us moving faster and further.


Walkin for you