A leading HVAC company requires a MBA in International Trade & Operations with 12-15 years’ experience in Supply Chain, International Trade operations in a medium to large d MNC – Preferably in an HVAC company. Leading the commercial team and assisting the management by providing expertise in International trade, supply chain, planning, forecasting and MIS reports etc. To develop, lead and manage all commercial / order management activities of the business. Leading & guiding the purchase, inventory, logistics & customer service team with the aim to provide customer satisfaction
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases