25+ years of experience of which at least 8-10 years in a top management position handling similar responsibilities of a professionally managed large organisation. The ideal candidate should be currently CFO or Heading Audit / Finance / Corporate Department in a large / reputed organisation with international exposure. Experience in management, operational and application audits required. Exposure to corporate policy making and commercial evaluation of business opportunities / diversification. Candidates should have high levels of initiative, a proactive approach to problem solving and excellent analytical / communication / interpersonal skills.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases