Keywords / Skills : • Job market knowledge • Competence systems knowledge • Analytical and evaluative thinking • Problem Solving • Time management • Multi-task • Project management • Budget management • Research know-how COMPETENCIES • Planning and organizing • Customer focus • Quality orientation • Information seeking • Innovation WAY LEADERSHIP COMPETENCIES • Cross-functional, cross-cultural • Transparent • Learner • Frugal • Competitive • Motivating • Committed and targeted • Performance-oriented • Numbers-oriented • Challenge seeking Our client is now recruiting for a Head of DND and CQ. You will be directly reporting to the Director, KSA. Build up and manage the company's DND and CQ function in KSA to sustainably achieve commercial objectives and quality standards Key financial dimensions: Providing input on DND and CQ budget development process Controlling, tracking, and monitoring DND and CQ budget Authorizing DND and CQ expenditures KEY ACCOUNTABILITIES: Build up the company's DND and CQ function in KSA, including: Hiring and onboarding a high-performing DND and CQ team Defining and implementing dealership standards and network strategy Setting up the required sales and technical training programs Building strong working relationships with dealerships Develop/update the KSA network strategy on an annual basis in accordance with corporate business plans and strategies and align/coordinate these with the relevant stakeholders Review performance of dealerships across commercial and quality metrics on a monthly basis, assess need for mid-course corrections, and decide on corrective action plans Support the development of a strong dealership network with the required capillarity across KSA (including definition and implementation of a subdealership strategy); regularly review network structure in line with strategic aspirations and benchmark to competition Ensure high quality and adherence to standards across all touch points with (retail) customers Assess training need (sales, aftersales) across dealership network and manage localization and delivery of required training content Oversee the management of the national customer service call center The job requires effective relationships with Sales, Aftersales, and Marketing teams Educational background, qualifications: Required: bachelor's degree Experience, other skills: Required: at least 7 years work experience, with 3 years in automotive distribution role supervising team of 5 or more Preferred: experience in KSA/GCC and building new teams/organizations Technical: MS Office, mainly Excel (advanced) and PowerPoint Language: good communication skills in English required, Arabic preferred
Our client is now recruiting for a Head of DND and CQ . You will be directly reporting to the Director, KSA. JOB PURPOSE: Build up and lead company’s KSA marketing organization to further strengthen company’s brand image in the kingdom through national marketing and PR activities, and support the business functions through deep market and customer insights by managing the KSA marketing team. Key financial dimensions : • Providing input on DND and CQ budget development process • Controlling, tracking, and monitoring DND and CQ budget • Authorizing DND and CQ expenditures KEY ACCOUNTABILITIES: • Build up the company’s marketing organization in KSA, incl. hiring and on-boarding a high-performing marketing team and defining and implementing the national marketing & PR strategy (in coordination with region) • Develop a comprehensive marketing strategy to effectively build company’s brand and support sales through tactical promotion campaigns in line with the regional marketing/communication strategy • Ensure effective use of marketing budget through optimized marketing mix; direct integrated marketing campaigns in coordination with the regional marketing team (as well as in coordination with dealers/sales on tactical campaigns) • Support business functions through deep market and customer insights; manage design and analysis of all market/customer research; effectively manage external vendors (data vendors, market research agencies) • Design CRM initiatives and coordinate with sales/dealers on lead follow-up • Establish close and constructive relationship with national and regional media. • Support the company on PR matters and act as company spokesperson and supervise public, government and crisis relations. • Ensure proper (competitive) agency selection and supervise work of external agency partners to ensure efficient processes and high-quality output. Operating environment: KSA has experienced strong growth in vehicles sales over the past several years and growth is expected to continue. Due to changes in the distribution set-up company’s market share has suffered over the past several years, but the company still commands a strong brand image. The company is aiming to turn around its sales performance in KSA and again become one of the top selling brands in the kingdom. As part of this effort, the company is setting up an own national sales company. The ‘General Manager, Head of Marketing’ will play a crucial role in setting up the company in in KSA. Communication & working relationship: The job requires effective relationship with • Director of KSA -The company on a regular basis to communicate and evaluate marketing strategy, market and customer insights, CRM performance, etc. • Cross functional teams in the company, especially Sales and Aftersales in order to share market insights, coordinate on pricing and marketing campaigns • Direct reports (e.g. market/customer insights manager, marcom manager, etc.) to coordinate daily business operations Travel Requirements • Limited travel across KSA Educational background, qualifications: • Bachelor’s and/or Master’s degree in Marketing/Communication. Knowledge of regional and KSA specific context is required. Experience, other skills: • At least 10 years of marketing experience in automotive or other consumer-facing industry in KSA; proven ability to manage teams of ~1o or more people; inspirational team leadership and coaching/people development mindset; combination of analytical and creative skills Computer skills / languages: MS Office, mainly Excel & Power Point; good communication skills in English required; Arabic language preferred KNOWLEDGE &
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases