• Dispenses advice, guidance, direction, and authorization to carry out major plans, standards and procedures, consistent with established policies and procedures with necessary approvals from the Management.
• Meets with organization's Head of Departments to ensure that operations are being executed in accordance with the organization's policies, vision & mission.
• Oversees the adequacy and soundness of the organization's financial structure.
• Reviews operating results of the organization, compares them to established objectives, and takes steps to ensure that appropriate measures are taken to correct them if needed.
• Participates, plans and directs all investigations and negotiations pertaining to new brands /principles/ventures.
• Establishes and maintains an effective system of communications throughout the organization.
• Ensure the organization’s adherence to various statutory and legal requirements.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases