To maintain Interbank FX and MM Desk to ensure overall banks liquidity, funding and reputation are managed in a satisfactory manner in a competitive environment at all time, as well as to maximise the Banks FX income through trading of currencies resulting from customer transactions.
Maximize Banks Treasury related revenue through available avenues, including Investments, Money Markets management and customer FX transactions, to achieve Banks annual targets.
Manage the countrys money market position ensuring nostro accounts are sufficiently funded, while surplus liquidity is effectively deployed in available investment avenues including bonds, as well as inter-bank placements for optimal utilization of liquidity.
Liaisons with counterparties
Ensure a professional liaison with peer banks and other financial institutions including exchange companies. The rapport with these institutions is with the intent of supporting market development and keeping the Bank abreast of all relevant market information and aid in arrangement of MM & FX lines with them.
Foreign Exchange Exposure Management
Ensure that the Exchange Rate Exposure emanating from foreign currency inter-bank and client-facing deals is managed in line with Market Risk limits prescribed by the Bank and in accordance with external regulatory requirements to remain compliant. Compliance
Ensure all applicable regulations / laws and internal policies/procedures of the Bank are complied with as per requirements. Audit
Ensure that all procedural and policy matters are followed to minimize any audit objections for satisfactory audit ratings and timely resolution of any audit observations for better governance Control
Preparation of Rate Sheets and circulate the same to the branches and units. Proper cover for clients requirements of foreign currencies. Preparation of Daily, Monthly and Quarterly reports to the Regulatory and the Head Office.
QUALIFICATIONS AND EXPERIENCE:
Minimum qualifications: Bachelor Holder Strong communication and interpersonal skills Decision-making skills Ability to work independently Analytical / problem-solving skills
Minimum experience: 8 years of Treasury experience. Any other related banking experience is also encouraged
JOB CONTEXT: Strong grasp of treasury function and related regulations Liaise with internal and external stakeholders adding value to the franchise and customers Critical job for the banks medium term and long term success. Zero tolerance on error which can significantly impact reputation along with financial loss.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases