We have a job opportunity in Bahrain for a Head of Technical Support (SWIFT) position. If any body is interested, please send me your updated CV to [HIDDEN TEXT] or call me on 0097333410666 for more details
Please send me the following details along with the CV
Manage support team and ensure a professional SLA with day to day technical cases
Manage project implementation and coordination
Solve daily technical issues
Ability to implement technical projects
Achieve the department KPIs
Meeting delivery deadlines
Deep knowledge in SWIFT (msg partners, routing rules, message standards, regular patch upgrade activities…etc.)
Knowledge in SWIFT CSP (Customer Security Program)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases