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Keywords / Skills : Hostess

5 - 15 years
Posted: 2018-12-04

Job Description
1) Meets the guests who came to branch with a smiling face.

2) Speaks understandably in a clear tone of voice without swallowing words or letters.

3) Determines the needs of guests.

4) Makes guests sit the right places and creates fullness with maximum efficiency in the branch.

5) Makes guests wait when the branch is full.

6) Uses the waiting list correctly.

7) Solves the guests sitting problems and makes an appropriate statement if no solution is available.

8) Talks with guests if necessary.

9) Tells the suggestions and complaints of the guests to the Restaurant Manager.

10) Collects information from guests and writes them on forms and forwards them to the Head Office.

11) Provides and improves the continuity of customer satisfaction and service quality, makes recommendations to the

Restaurant Manager.

12) Follows the frequency of guests.

13) Ensures that all guests feel special; to provide services in line with the understanding of common service with other employees and to ensure continuity of service.

14) Answers the incoming phone calls and directs them to the relevant department if necessary.

15) Answers the questions about the branch that may come up with the phone correctly and clearly.

16) Takes notes about who called and then informs the relevant superior.



17) Prevents the use of the phone except of the business.

18) Provides the necessary magazines and newspapers to be kept in operation and makes their checks.

19) Suggests food from the menu when the guests are demanding and gives the information about the features of the meal in a complete and correct way.

20) Provides accurate, clear and complete answers to questions of the guests about the food or drinks in the menu.

21) Takes the necessary notes in the trainings about the menu changings, asks questions if there are points that

he/she does not understand, and he/she has to know all the food information (such as content of food, sauce, cooking grades, how to recommend it etc.).

22) To pay attention to individual hygiene and cleanliness.

23) To pay attention to the appearance, hair, make-up and general care and to reflect the style of the branch.

24) Dress in accordance with the dress code. (Always clean and ironed uniform, clip a name badge, well cared for hair and nails).


Key Skill(s)

About Company

Golden Group Holdings LLC, is a conglomerate with diversified business interest headquartered in Muscat, Sultanate of Oman. The company had its humble beginnings in the late eighties with Construction and Furniture business. Today Golden Group operates through more than ten companies across sectors as diverse as construction, real estate, hotels, home & office furniture, oil & gas, travel & tourism, investment, logistic services, interiors, commercial agencies and the Group is the founder of major financial institutions and banks in the Gulf region.
Entrepreneurship and rigorous customer focus has enabled Golden Group to grow its business by responding to the changing needs of the customers and societies in which it operates.
Structured into eight operational divisions Golden Group maintains a decentralized approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.
The combination of vision with keen business acumen enables the Group to remain at par with local and international competitors. The Group continuously monitors markets and applies its proven blend of business acumen and entrepreneurial spirit, resulting in a number of successful ventures. The success of Golden Group is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility.
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