To ensure that the organization achieves its corporate objectives by developing and implementing innovative, effective and forward-looking Human Resource Management strategies, practices and procedures.
-Drive HR strategies as per business requirement;
-Lead implement core HR programs into the business insuring an effective, sustainable people strategy over the long term;
-Partner with Management team to facilitate organization and culture change in line with Organization Values;
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases