Maintains the work structure by updating job requirements and job descriptions for all positions, Maintains organization staff by establishing a recruiting, testing, and interviewing program, build and implement performance management system monitoring, build company compensation structure Maintains employee benefits programs , Ensures legal compliance by monitoring, Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures and build and implement training policy.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases