Role Statement: Manage HR operations & admin efficiently; includes payroll, statutory compliance, records management, employee relations, resolving staff grievances, etc. Key Objectives HR Application System (HRMS) Manage the entire staff data/profile in to the system. Update the Organization Chart based on Banks requirements. Managing staff transfer & restructuring Departments/Sections Performance Management Manage the entire cycle of PA. Ensure all documents are in place. Manage staff Compensations. HR Policy & Procedure Periodically Reviewing HR Policies & Procedures to do the necessary amendments. Attendance & Leave Management Manage Leave records & attendance system (auto notification of late comers & Absenteeism Report) Ensure all staff data are recorded in the system. Employee Relations Maintain a good & long relationship across the organization Manage staff events. Grievances: Provide guidance to staff in resolving their grievances in accordance with the bank policy & Oman Labour Law. MIS Report Provide statistics to Line Manage and to the Management as and when required accurately and timely. Monitoring staff accounts (Anti-money laundering practice) Project Management Manage the HR Projects (Vendors Meeting, coordination with concern internal departments, prepared recommendations, etc. Records Management Ensure all documents are in place. Ensure that staff records are maintained in staff files with regular updates and ensure its availability and retrieval of data to Management as and when required. Statutory compliance Ensure all CBO Returns & other Regulatory Reports submitted within the deadline.
Person Specifications 1. Minimum education level / discipline: Bachelor - HR / MBA 2. Mandatory professional qualifications / licenses: Preferred CIPD 3. Required experience in terms of region/industry/business/function/role: Banking & HR +6 years 4. Incumbent must also be fluent in both written and spoken Arabic and English
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases