Our client a multinational company is looking for HSE officer to be based in Qatar.The job requires a higher professional qualification or equivalent, specific training in the area of safety. Qualification and experience:- Must be a qualified Engineer and NEBOSH certified- Minimum 3 of experience in similar role and previous experience in handling Qatar petroleum standards will be an advantage- The role knows about the organization’s activities and is decisive. This manifests itself in his/her ability to overcome difficulties and complete the work within the agreed deadlines.- The role is able to assess the consequences (risks) of his/her work and take an overall view. - He/she is able to formulate a complete solution and has the ability to convey it to others (internal) (in the form of a presentation).- The role can make connections, see the relationship between cause and effect and has the ability in his/her communications to consciously adapt the message (method and content) to suit the customer/ target group. This role is a one year extendable contract and successful applicant will be given single status.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases