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Keywords / Skills : HVAC, Operations Manager, Facility Management, Engineering, Air Conditioning

2 - 5 years
Posted: 2018-07-09

Job Description
Job details

Leads staff members who install, repair and maintain heating and air-conditioning systems in both residential and commercial buildings. Routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Must present himself as a senior company representative, mostly communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

  • Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers' expectations 
  • Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements 
  • Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction 
  • Reviews technicians' work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity 
  • Responsible for HVAC technicians' performance appraisals, reviews and for setting improvement goals per company requirements 
  • Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions 
  • Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings 
  • Must build great relationship between company and clients. Ensures to follow up on clients even after the service had been done for their HVAC 
  • Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used 
  • Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department 
  • Develops and monitors budgets, goals and objectives to insure departmental profitability 
  • Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables 
  • Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met 
  • Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained 
  • Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work 
  • Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner 
  • Excellent customer service and sales skills 
  • Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems 
  • Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems 
  • Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions 
  • Excellent leadership skills to enhance team productivity and standards of work produced 
  • Excellent verbal and written communication skills; and strong conflict management skills 
  • Detail oriented and highly organized with the ability to handle multiple tasks and assignments 
  • Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others 
Desired Profile
  • Technical diploma or equivalent. A Higher Diploma in Mechanical or Electrical Engineering is an added advantage 
  • 5 to 7 years' experience in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues 
  • English language skills, Arabic is a plus 
  • Valid driver's license and clean driving record 
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment while meeting deadlines 
  • Ability to coach, counsel and train 
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation

About Company

FixPro Contracting and Building Maintenance

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