A reputed automation consulting company in Abu Dhabi requires an ICS/SCADA Cyber Security Consultant. Potential candidates must possess better understanding of protective monitoring within an ICS / OT environment, expertise in implementation of GPG 13 including configuration of data feed and data feed analysis but not limited to proficiency in network component configuration providing a solid understanding of authentication protocols, core network and system security principles along with up-to-date understanding of modern attack patterns and methods. Apparently, experience in firewall component configuration that include ACL / IPSEC / IPS / IDS / Monitoring / VPN / Next-Gen FW - FortiGate Manager & FortiGate Analyzer are highly recommended. Master degree holders in Computer Science / Electronics & communication engineering / Cyber/Information Security or related discipline with experience in Management consulting companies are welcome.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases