Candidates a fully qualified teacher with a subject specific degree in Computer/ Bachelor’s Degree in Computer Application or equivalent qualification (Distance Education or Open University Degrees are not accepted), having minimum 5 years teaching experience in reputed schools and CBSE curriculum are preferred.
Should have thorough knowledge of the Unified Frame Work of the UAE and should have experienced / handled Statutory Inspections conducted by Regulatory Authorities such as MOE, KHDA, ADEC. Candidates shall have excellent IT skills.
Candidate shall be able to meet Ministry Education, Government of UAE/ Sharjah Education Council requirements fully so as to obtain necessary approvals quickly, upon appointment.
Selected candidate shall be able to join the school early March, 2019 subject to the school obtaining necessary Government approvals as per schedule.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases