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Immediate Opening for IT Technical Support Engineer with good Communication Skils

Keywords / Skills : System Admin, System administrator, System engineer, Sys admin

5 - 12 years
Posted: 2018-02-06

Industry
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
System Administrator
Network Administrator
Systems Engineer
System Security - Engineer
Education
Bachelor's Degree
Stream:
Any
Posted On
6th Feb 2018
Job Description
Candidate must have skills in desktop/laptop troubleshooting, Good Communication skills to interact

with our reputed Client.

• Addressing user tickets regarding hardware, software and networking.

• Walking customers through installing applications and computer peripherals.

• Asking targeted questions to diagnose problems.

• Guide users with simple, step-by-step instructions

• Conduct remote troubleshooting

• Test alternative pathways until you resolve an issue

• Customize desktop applications to meet user needs

• Record technical issues and solutions in logs

• Direct unresolved issues to the next level of support personnel

• Follow up with clients to ensure their systems are functional

• Report customer feedback and potential product requests

• Help create technical documentation and manuals

Requirements 

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

• Hands-on experience with Windows OS environments and meeting room, teleconference room, seminar hall support with audio video equipments.

• Working knowledge of office365 products ,VPN and computer peripherals, like printers and scanners

• Knowledge of network security practices and anti-virus programs

• Ability to perform remote troubleshooting and provide clear instructions

• Excellent problem-solving and multitasking skills ,OS installation/Re-Imaging via network boot and USB.

• Customer-oriented attitude

• At least 5 years experience in System Administration



About Company

RAQMIYAT LLC :

Raqmiyat is an associate of Al Ghurair Group of Companies -UAE, which has been one of the leading IT Services & Staff augmentation companies in the UAE for the last 30 years. Raqmiyat is headquartered in UAE & has 2 offices in Dubai, Abu Dhabi with its Software Development Centers in Deira, Dubai with an Offshore Development Center in Chennai, INDIA. Raqmiyat has its fully-owned office and development center with excellent facilities in Chennai to cater the needs of IT Consulting & software development


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