KND Resource Management Corp is a unique investment company that turns exciting ideas into successful businesses. KND combines years of industry know-how, research and market analysis, innovation and resourcefulness with KND’s strong financial base, extensive business acumen, and vast expertise in managing diverse companies. At KND, we identify ideas that show potential and growth and make them come to life. Unlike other corporations, we have the resources to go the distance and nurture ideas from seed to sustainable businesses. This allows us to offer a more personal approach and guarantees that each portfolio company receives our full attention and support on the way to success.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases