Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) departments and companies Develop and implement policies and procedures for electronic data processing and computer systems development and operations Meet with clients to discuss system requirements, specifications, costs and timelines Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems Control the budget and expenditures of the department, company or project Recruit and supervise computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases