We are an eminent team of professionals with advanced knowledge in immigration, relocation and overseas establishment. We dispense our expertise in immigration to our valuable clients so that they can fulfil the purpose of their visit no matter what they might be.
We cater end-to-end solutions based on the clientele profile and their needs; from suggesting a suitable destination to initiating the procedures and working along with you till the end by providing invaluable advice through all the necessary immigration steps so that you can acquire your visa as fast as possible. Migrate to the place of your dreams with Definite Consultants!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases