Staging and Rack mounting, power cabling and network cabling of New SUN Servers (T4 2 ), Storages (ZFS )and tape libraries.
Trouble shooting of all kind of mid –range Oracle Sun servers and tape libraries, storages
Responsible for site Failover between production and Disaster recovery sites.
Good knowledge in administration and managing ZFS file system
Expert inImplementing, monitoring, troubleshooting and publishing sessions of Oracle VM server, VMWare, SUNRAY thin client, VDI 3.1/3.2/3.23, Virtual box 4.0/4.1 & Oracle SGD.
Provide maintenance support for all production sun servers (30 * X4150, 25 * SF T2000, 4 * T5220, 4 *SF V890, 4* E2900, 6 * SF V440, 4 * SF 280R, 6 V480, 8 * V240 & 4 * M4000) and sun storages (10 *3310, 10 * 3510, 2 * A1000 and 6 * 6140).
Provide annual maintenance support for all production sun servers (V240, V440, T5220, T2000, M3000 & ZFS storages,
Also Supporting 2 * Sun Blade 6000 chassis with of T-Series modules.
Implemented & configured Oracle-Sunray thin client solution thin clients, 5 * X4170 Servers and 2 * sun unified storage 7110 with ZFS file system, 4 node VDI 3.2 high availability cluster enabled and also provide maintenance support for the same for more.
Hardware: Sun SPARC Enterprise
M5000, M4000, T 5220, T 5120,
T2000, T1000; Sun Fire Servers: X4200, X4100, V490, V440, V240, V250, V215,
V210; Sun Enterprise Server 420R, 250; UltraSPARC 60/10, Sun Blade2500, 150, SCSI and Fibre-Channel storage arrays, including Sun StorageTek,6540, 6140, 2540; StorEdge 3510, 3310, A100, D1000; Brocade 5100, 200E Fibre Channel SAN switch.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases