المهارات الأساسية : IT Support, Information technology, Remote support, Technical support, Software, IT help desk, Service desk, Help desk, Desktop support, Help desk analyst, Ortech support, CallCoordinat
Information systems business analysts and consultants
Confer with clients to identify and document requirements
Conduct business and technical studies
Design, develop, integrate, test and implement information systems business solutions
Provide advice on information systems strategy, policy, management, security and service delivery.
Systems security analysts
Confer with clients to identify and document requirements, assess physical and technical security risks to data, software and hardware
Develop policies, procedures and contingency plans to minimize the effects of security breaches.
Information systems quality assurance analysts
Develop and implement policies and procedures throughout the software development life cycle to maximize the efficiency, effectiveness and overall quality of software products and information systems.
Conduct independent third-party reviews to assess quality assurance practices, software products and information systems.
A bachelor's degree in computer science, computer systems engineering, software engineering, business administration or a related discipline or completion of a college program in computer science is usually required.
Experience as a computer programmer is usually required.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases