This position assists staff in Medcare Hospital and remote locations with technical support of desktop computers, applications and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. Employee will also assist in the maintenance and testing of network servers, and associated equipment. Main Responsibilities; Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Works with procurement staff to purchase hardware and software. Assesses functional needs to determine specifications for purchases Orders computer supplies Maintain telephone system Perform such other duties as may be assigned from time to time
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases