Role Statement The Programmers role is to develop efficient information systems system in support of business functions under supervision from the Analyst/Project Leader. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments. Key Objectives Ensuring prompt, efficient and effective development of the required programs Ensuring the successful and timely completion of the required programs Ensuring the successful training given to the users and to the IT Operators Ensuring the successful completion of the programs / systems documentation Ensuring the successful completion of the required user and operations procedure and manuals Principal Responsibilities a) To develop user specifications, program and test systems solutions tailored for specific bank needs b) To perform interface testing and certification` c) To enhance system integrity between banking and other payment system d) To successfully implement and utilize readymade software e) To undertake maintenance and upgrade of proprietary software applications f) To provide advice and support to users on the most appropriate software packages and applications to meet business needs g) To deliver training to users in banking & payment software application h) To control security assess to payment systems and prepare manuals for operators and users i) To implement changes required by users & software vendors as per the change control procedures. Person Specifications 1. Minimum education level / discipline: Diploma / BA in Computer Science/Applications. 2. Mandatory professional qualifications / licenses: 3. Required experience in terms of region/industry/business/function/role: 3 - 5 Years Experience in Programming and Analysis / preferably in Banking Environment.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases