Open to any nationality Male, 40 years old and below BS/BA in Computer Science is preferred At least 2 years of experience as an IT Professional in a corporate setting UAE experience is an advantage Highly experienced with various operating systems, specifically Windows and Microsoft OS, and databases To troubleshoot hardware, software, and network issues quickly and effectively To ensure that all IT connections are secured from intrusions and for ensuring business continuity in case of failure if IT (backups/ restore/ contingency planning) To ensure that the latest updates, patches and up to date anti-virus software are installed and running on all systems/ PCs To manage day to day communication with other IT hardware and software providers With critical thinking skills, analytical mind and strong problem-solving abilities Enthusiastic about working collaboratively Excellent communication and presentation skills and solid interpersonal skills Must have UAE Driver’s license Can join immediately (max 1 month) Work Location: Dubai/ Abu Dhabi, UAE
Salary up to 8,000 AED depending on experience and qualifications
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases