Role Statement To assist the Shift Leader to run the end-of-period processes and to ensure that the computer systems are successfully running and are available for the banks users to do their daily work
1. Working on Shift duties on 24X7 basis. 2. Ensuring prompt, efficient and effective service to the banks users 3. Ensuring the successful and timely completion of end-of-period (EOD & EOM) and backup processes 4. Ensuring the 24x7x365 availability of the banks computer systems and network 5. Ensuring the 24x7x365 availability of the ATMs to the banks customers 6. Ensuring that the reports are distributed to the Banks users 7. Maintain the confidentiality of the Banks data 8. Ensuring a successful and safe deposit area for all Backup Tapes.
Principal Responsibilities 1. Understanding the AS/400 hardware and software to respond to user requests for support and advice on resolving systems hardware and software issues 2. To perform daily backup routines of data held on the production, DR and development servers. 3. To monitor the availability and correct functioning of all servers and ATM machines 4. To run EOD / SOD processing at the end of business day. 5. To produce and distribute reports to the related user departments 6. To transfer Production systems Backup tapes to the vault located in DR Site. 7. To transfer DR systems Backup tapes to the Production site when needed. 8. To make sure that Computer Rooms on Production and DR site are clean and tidy. 9. To make sure that the records of the backup tapes are daily updated with the daily backup tapes.
Person Specifications 1. Bachelor Degree in Computer Science or equivalent. 1 - 2 years experience on IT Operations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases