The Head of IT roles will be responsible for overseeing and guiding IT Network and Resource development as well as staff guidance. Interaction with all technology departments is mandatory as to align Technology choices within the division. This position requires Personal dedication and time.
Moreover requires a focused leader with ability to manage and direct the IT solutions planning function
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases