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IT Support - 2 Level

Keywords / Skills : tickets, collaboration, it support, it infrastructure, continuous improvement, service desk, remedy, computer hardware, sme, backup, software

0 - 0 years
Posted: 2018-06-19

IT/ Computers - Software
Posted On
19th Jun 2018
Job Ref code
Job Description
• Provide 2nd level on-site and remote IT support to the service desk. • Respond to, troubleshoot and resolve end-user computer hardware and software issues. • Provide hands-on support for SME teams for local Infrastructure (Server, Network, Security) • Support SME team initiatives and deployments. • Manage local computer assets and refresh process • Participate in local, regional and global IT projects and initiatives as directed. • Maintain stable and operational local IT Infrastructure environment • Identify and highlight continuous improvement actions • Log tickets in remedy system for all support work • Maintain global IT standards and processes • Provide emergency out of hours emergency support on-site when required • Maintain local server backup Infrastructure and off-site tape rotation • Engage in collaboration with the wider Ireland, regional and global technical teams. • Other responsibilities as directed

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