End Users Support - In-depth knowledge of various desktop operating systems including Microsoft Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10 - Install and configure new personal computer system; including cables, printers, personal Access, electronic mail, Microsoft processing, operating system, other appropriate Software, and Hardware. - Provide assistance and instructions concerning the use of computer equipment, Software, and manuals. - Respond to users’ calls and inquiries. - Listen to symptom descriptions; analyze problems; respond effectively and provide constructive feedback to the end user on problem resolution. - Maintain the inventory information lists regularly. - Provides end users’ 1st-level of support for all applications.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases