Virtusa was Founded in 1996 and headquartered in Massachusetts, Virtusa has operations in North America, Europe, Asia & Middle East. We are a global provider of Digital Business Transformation, Digital Engineering, and Information Technology (IT) outsourcing services that accelerate our clients’ journey to their Digital Future. Visit https://www.virtusa.com/industry/bfs/ & https://www.virtusa.com/practice/banking-financial-services/ to understand our service offerings to BFS clients.
The Potential Candidate
• BTech Engineering degree in Computer Science or related field. Exception for highly proficient programming skills with MCA with MCA degree (Science or Commerce graduates are not suitable for this opp.),
Virtusa Corporation (NASDAQ: VRTU) is a global information technology (IT) services company providing IT consulting, technology and outsourcing services. Using our enhanced global delivery model, innovative platforming approach and industry expertise, we provide cost-effective services that enable our clients to use IT to enhance business performance, accelerate time-to-market, increase productivity and improve customer service. We serve Global 2000 enterprises and the leading software vendors in communications & technology; banking, financial services & insurance; and media & information industries. We build and sustain application platforms for our clients that create competitive advantage.
Founded in 1996 and headquartered in Massachusetts, we have offices and technology centers throughout the U.S., U.K. and Asia. Globally, Virtusa has been acknowledged and recognized by customers, industry associations and media among others. Some of the awards and recognitions include Dataquest-CMR - IT Best Employers Survey -2012 (Ranked No. 5), International Business Award - 2012(Stevie awards) , Britain"s Top Employers- 2012, American Business Award- 2012,Boston Business Journal"s Fastest Growing Public Companies, Global Services 100, Fintech 100, Sri Lanka National HRM and others.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases