The Software Engineer Manager (SEM) manages a team of 5-20 Engineers, Architects, or Chief Architects. You are expected to work with your team on a daily basis ensuring the team solves their challenging software problems within deadlines. You must continuously improve the quality of your team's performance by coaching the low contributors and replacing them with better top global talent when necessary.
Our business methodology is to set aggressive quarterly goals for our products, which are driven by our product management team or the overall IT strategy. We conduct product releases on a weekly cadence. The SEM is expected to lead their team towards achieving daily and weekly goals.
You are expected to leverage your technical depth as a former developer and architect to push the team towards a high standard of technical excellence, and be achieving the organization's quality bar. As an SEM you are expected to monitor the team’s daily and weekly performance using our proprietary workflow management tools. The SEM is responsible for identifying obstacles and offering to coach to improve productivity.
Bachelor’s Degree in Computer Science is mandatory.
10+ years of software development/engineering experience in Java.
Proven managerial skills with at least 3 years of experience managing teams of at least 10 individual contributors
Experienced in leading multiple teams across multiple products and technologies
At least 1 year of experience in releasing software products within a CI/CD environment
At least 1 year experience working with cloud services
6+months experience using Jira and Github
Proven experience in building high-performance teams and scalable best engineering practices
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Our client is now recruiting for a General Manager, Head of Marketing. You will be reporting to the COO. JOB PURPOSE: Build up and lead company’s KSA marketing organization to further strengthen company’s brand image in the kingdom through national marketing and PR activities, and support the business functions through deep market and customer insights by managing the KSA marketing team. Key Financial dimensions: • Providing input on the marketing budget development process • Controlling, tracking and monitoring marketing budgets (incl. campaign tracking) • Authorizing expenditures KEY ACCOUNTABILITIES: • Build up the company’s marketing organization in KSA, incl. hiring and on-boarding a high-performing marketing team and defining and implementing the national marketing & PR strategy (in coordination with region) • Develop a comprehensive marketing strategy to effectively build company’s brand and support sales through tactical promotion campaigns in line with the regional marketing/communication strategy • Ensure effective use of marketing budget through optimized marketing mix; direct integrated marketing campaigns in coordination with the regional marketing team (as well as in coordination with dealers/sales on tactical campaigns) • Support business functions through deep market and customer insights; manage design and analysis of all market/customer research; effectively manage external vendors (data vendors, market research agencies) • Design CRM initiatives and coordinate with sales/dealers on lead follow-up Establish close and constructive relationship with national and regional media. • Support company’s on PR matters and act as company spokesperson and supervise public, government and crisis relations. • Ensure proper (competitive) agency selection and supervise work of external agency partners to ensure efficient processes and high-quality output. Communication & working relationship: The job requires effective relationship with • Director of KSA on a regular basis to communicate and evaluate marketing strategy, market and customer insights, CRM performance, etc. • Cross functional teams in the company, especially Sales and Aftersales in order to share market insights, coordinate on pricing and marketing campaigns • Direct reports (e.g. market/customer insights manager, marcom manager, etc.) to coordinate daily business operations Travel Requirements • Limited travel across KSA Educational background, qualifications: • Bachelor’s and/or Master’s degree in Marketing/Communication. Knowledge of regional and KSA specific context is required. Experience, other skills: • At least 10 years of marketing experience in automotive or other consumer-facing industry in KSA; proven ability to manage teams of ~1o or more people; inspirational team leadership and coaching/people development mindset; combination of analytical and creative skills Computer skills / languages: • MS Office, mainly Excel & Power Point; good communication skills in English required; Arabic language preferred
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases