Valuement Group is an international network of consulting companies specialized in the MANAGEMENT and Reengineering of Business Processes with local offices in several European, CIS and Middle East Countries. Our business consists in supporting and guiding our clients in their research and realization of new and long-term forms of competitiveness. Our added value lies in our approach: a result oriented team with an unrivaled natural focus on our Clients’ needs. We are a fast-paced company which thrives by attracting, developing and exciting our exceptional people.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases