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L1 Customer Support Engineer - 10/hr (Work from Home)

Keywords / Skills : Software Support, Customer Support, Customer Service, Trouble Shooting

3 - 8 years
Posted: 2017-12-30

IT/ Computers - Software
Customer Service/ Call Centre/ BPO
Customer Service Executive (Voice)
High School or Equivalent, Bachelor's Degree
• Any
• Any
Posted On
30th Dec 2017
Job Description
Are you an excellent communicator with solid computer skills? Do you have strong relationship-building skills, an energy and passion for helping others, and an inclination to seek innovative and/or unconventional solutions to problems? If you are driven by customer success, enjoy interacting with customers, and love helping people, then this is the job for you.

Job Description:

The companys explosive growth and ambitious business goals require a Level 1 Support Agent capable of navigating a complex, highly dynamic and fast-paced environment. Were one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home.

We provide software support services to customers who use our software products and our Level 1 support agents are the face of the company to our customers. We are looking for Level 1 support agents who are passionate about helping customers and if this appeals to you, then you should strongly consider this position. Specifically, we are looking for Level 1 agents who fit the profile below.

Total compensation: $20,000/year
Location: Global (remote)
40 hours per week

Required Skills and Experience:

Customer Orientation
You must be able to look at issues from the customers perspective and empathize with their situation, so you can be an effective agent and advocate.

Communication Skills
You must have excellent written and verbal communications skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in English.

Technical Skills

You should have above average computer skills, and some working programming knowledge is a plus so that you can learn our products and resolve basic operating system and/or database related issues.

Customer Support Ticket Handling Skills

You need to be able to interact directly with customers (in English) through phone calls, emails, a ticketing system and live chat to be effective in this role.

Business Orientation
95% of our customers are businesses. You dont need to be an expert in their specific industry, but you will need to be able to understand the impact each issue has to their business based on the information they provide, so you can effectively prioritize the customer issues assigned to you.

Time Management and Prioritization
As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.

Summary of Requirements:
  • Strong communication skills (written and spoken)
  • Fluent in English
  • Additional language skills are a distinct advantage
  • Customer orientation
  • Experience working directly with customers
  • General technical skills
  • Business orientation
  • Problem solving skills
  • Well versed in current software support practices
  • Research for solutions on limited documentation
  • Troubleshooting
  • High quality internet connection as our Level 1s use VOIP calling frequently.
  • A working webcam and microphone

Optional Skills:
  • Customer support ticket handling experience a strong plus
  • French
  • German
  • Spanish
  • Italian
  • Japanese

Were one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.

However, it is important to note that while you will work as a "contractor," these are long-term contracts that should be your only source of employment. You are not permitted to work additional jobs on the side. Please do not apply unless you are available to make this position your sole employment.

To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.

About Company

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.

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