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L1 Customer Support Engineer - 2500/month - REMOTE WORK

Keywords / Skills : .NET, Dotnet.Net. Net, ASP.NET, C#, Java, SQL, Linux, HTML5, Software Developer, Software programmer, Software engineer, Programmer, Hardware networkingithardwareweb developer, Customer Support, Technical Support

3 - 13 years
Posted: 2018-02-27

Nationality
Afghanistan, Albanian, Algeria, American Samoa, An...
Industry
Banking/ Financial Services
ITES/BPO
IT/ Computers - Hardware
IT/ Computers - Software
Telecom
Dotcom/Internet/E-commerce
ISP
Any
Function
IT
Telecom/ ISP
Role
Software Engineer/ Programmer
Technical Support Engineer
Software Test Engineer
Systems Engineer
Education
Bachelor's Degree
Stream:
Any
Salary
2000 - 2500 USD
Posted On
27th Feb 2018
Job Description
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Engineers this week. This is a 100% remote, full-time role.

You can see more details about this role here: https://www.crossover.com/l1customersupportengineer?utm_campaign=Mar24Tournament

This tournament will be hosted for our client Versata, who will be hiring the L1 Customer Support Engineers who win this tournament. A little more information about the role:

L1 Customer Support Engineers are software engineers who couple their technical acumen with the ability to interact directly with our customers. They are technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.

Candidate Requirements:

At least 3 years, as a front-line agent in a high-volume contact center.

You have performed tech support tasks for B2C or B2B customers.

You must have the ability to learn multiple products across multiple technologies

You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management.

You should have above average computer skills, and some working programming knowledge is a plus so that you can learn our products and resolve basic technical issues

Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers.

Fast learner, sharp thinking, investigative mind and true dedication to solve customer problems.

As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.

Optional skill:

We are a global company with global customers - if you have the ability to speak additional languages - that will give you an additional advantage in the application process. The optional additional languages we are looking for are German, French, Spanish, Italian, Japanese, Russian, Czech, Cantonese & Thai.

We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

Register at the green button, where we'll ask you some brief questions about your background. Webinar address and test platform link will be sent to confirmed candidates.

Join our community of remote professionals!


About Company

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.


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