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L2 Customer Support Architect (60K/year) - Remote Work

Keywords / Skills : Support architect, senior support engineer, technical support, software support, customer support, contact center, L2 agent, IT Engineer, technical support agent, telecom, advanced English, remote job, work from home

4 - 14 years
Posted: 2018-12-02

Job Description
L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores. 

You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience. 

Mandatory requirements:
  • Bachelor’s degree or equivalent 
  • Pristine spoken and written English 
  • +4 years as a front-line agent supporting software products 
  • Ability to perform at a high level solving at least 15 tickets per day 
  • Ability to read code without any problems, regardless of the programming language 
  • Ability to write basic scripts in various programming languages (from automating jobs to creating connectors) 
  • Ability to learn multiple products across multiple technologies 
  • Can demonstrate an intermediate to advanced understanding of the following: 
  • Windows or Unix/Linux Server 
  • Network and Web servers 
  • Database MS SQL / MySQL / Oracle / PostgreSQL 
  • Sharepoint 
  • Active Directory 
  • Java / JavaScript / CSS / HTML 
  • AWS 
  • Docker 
  • Python 


About Company

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.


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