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L2 Customer Support Architect (60K/year) - Remote Work

Keywords / Skills : Support architect, senior support engineer, technical support, software support,  customer support, L2 agent, IT Engineer,  technical support agent, telecom,  advanced English,  remote job, work from home

4 - 14 years
Posted: 2019-02-08

IT/Computers - Hardware
IT/Computers - Software
Technical Support Engineer
System Analyst/ Tech Architect
Customer Support Engineer/ Technician
Bachelor's Degree
60000 - 60000 USD
Posted On
8th Feb 2019
Job Description

We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.

L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.

To excel in this position you will need to:
  • Have a Bachelor’s degree or equivalent 
  • Have perfect spoken and written English 
  • +4 years as a front-line agent supporting software products 
  • Be able to write basic scripts in various programming languages (from automating jobs to creating connectors) 
  • Demonstrate an intermediate to advanced understanding of the following: 
  • Windows or Unix/Linux Server 
  • Network and Web servers 
  • SQL Queries 
  • SSH/Sudo Commands 
  • Sharepoint - Intermediate 
  • Active Directory/SSO/SAML/LDAP 
  • Java / JavaScript / CSS / HTML 
  • Asynchronous Transaction/Event Processes 
  • Interpret/Understand Monitoring/Graphing Tools 
  • Analysis of Log Files - Intermediate minimum 
  • Be a master in troubleshooting, issue tracking, and ticket management 
  • Be able to write specs/documentation/knowledge base articles 
  • Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues

About Company

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.

Walkin for you