A Large local group of companies requires a Landscaping Manager with a minimum 5 years in Gulf managing large scale multiple projects & operations through own employees & sub vendors. Candidate should be responsible for effective utilization of man power, machinery and resources. Should have experience in checking the specifications, tender drawings & supporting the tendering. Should be well versed on soft scape, irrigation & hard scape.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases