• Handling of all delegated Projects in the MENA area, Projects related to LCS as well as New Machines. • Following Pre –Sales Hot projects • Following up with the delivery of change parts and make sure it reaches on site in time • Be in direct contact with the technical team in Germany for any support and clarification • Take lead for installation & commissioning and see that customer satisfaction is achieved. • To be proactive in dealing with all customer queries and see that urgent issues are handled with priority • Provide technical training occasionally to customers, Regional Service Technicians in all mechanical, electrical, electronic and PLC problems enabling service technicians to become more technically proficient. • Provide on-site technical support to customers in UAE, Middle East Region, North Africa • Develop a line of communication between the two LCS Center MENA to update Regional Service Technicians on upcoming changes and new developments. • Development of all activities concerning LCS products by means of regular and consequent calls on customers. • Receive and initiate the processing of orders (LCS products) and communicate with the customer on finalized pricing, status, lead times, due dates, routings and delivery information. • Coordinate customer communication with Service Team relating to the scheduling of service work and addressing any warranty, replacement and additional parts required needs. • Set up and maintain an efficient filling and retrieval system to record all important project documentation Requirements : • Looking for a good team player and team builder. • Good command of verbal and written English and German. German speaking is a must. • Sales minded • Need to travel. • Experience of min 5 years in aftersales OR a degree in Project Management. • Excellent communication skills • Technical Knowledge of machines . • MS Office Knowledge is a must • Knowledge of SAP is a plus Job
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases