NMDC aims to be the best marine dredging company in the world through superior financial and operational performance. NMDC has its roots in Abu Dhabi but we aspire to expand our branches in the international markets in a very efficient and confident way. We are a National Company owned 40% by the Government of Abu Dhabi and 60% by UAE Nationals and registered as a public company trading on the Abu Dhabi stock exchange Currently our business is conducted from our modern premises which include multi-discipline workshops, slip ways and a fully support administration and technical departments located in Mussafah, Abu Dhabi with subsidiary office in Zayed the Second St, Abu Dhabi.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases